Customer Advisor_EN_FLT_OB（261009）(MJ037320)

岗位职责

职位描述

• Assist customers with their inquiries and concerns in (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian) via phone, chat, or email;

• Communicate effectively with customers, showing empathy and patience;

• Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;

• Advocate the Trip.com culture both internally and externally;

• Assist with ad hoc projects assigned by Team Leads / Supervisors.

任职资格

• Proficiency in both verbal and written (English/Japanese/Korean/Russian/Thai/Vietnamese/Indonesian etc.);

• Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day;

• Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;

• Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);

• Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.