Supporting role_EN_NP_DA(MJ035427)

岗位职责

职位描述

• Tabulate service operation report, objectively & truthfully present operation results.

• Revise Customer Support Center desired objectives, establish corresponding data indices and models to monitor thereof.

• Maintain and analyze key data indices, and provide suggestions and proposals on Customer Support Center operation and project development.

• Make continuous efforts on operations of the department, find problems, or provide prediction and early warning based on deep statistical analyses.

• Provide support on design and creation of reports of various types.

• Propose better solutions on each team’s effective analysis and reports.

• Read automation projects to reduce workload related to reports and data consolidation.

• Develop new tools when necessary.

任职资格

• Full-time bachelor's degree or above

• Good written and spoken English; fluent in communication; overseas experience is preferred.

• Proficient SQL and Python skills are a must.

• Must be curious, proactive, practical, and solution-oriented with a “Get it done!” attitude.

• Must be data savvy and love crunching numbers and working in an international and multicultural company, analyzing billions of actions from millions of travelers choosing from thousands of hotels.

• Able and willing to share your opinion and propose ideas to improve operations based on data and have an impact on the customer experience

• Attentive to detail and committed to data integrity

• Experience with dashboard / visualization software

• Experience on major capital projects for either an owner or contractor ideally in a project management or project control role

• Modeling capability using Excel; experience managing large datasets with databases

• Experience in service delivery, project management and change management

• Ability to operate well within an international team environment

任职要求

（暂无）