Senior Market Manager, Supplier(MJ026288)

岗位职责

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Responsibilities:

1. Have end-to-end ownership of new hotel suppliers acquisitions and existing suppliers management, understand partners’ strategy and objectives, refined API operations, and help to grow the revenue;
2. Monitor supplier service performance, and ensure that hotel suppliers achieve high service quality through the cooperation process and the arsenal provided by the platform;
3. Able to promptly identify supplier API direct connection anomalies/stuck points, and effectively mobilize resources from all parties in the customer management backend, settlement and other processes. Combined with platform data, formulate high-quality growth plans for core customers to achieve sustainable growth for customers;
4. Participate in relevant exhibitions, seminars and activities on behalf of the company to promote the Trip.com brand and products; leverage the inventory and price coverage of hotels in corresponding overseas regions through the responsible customers to provide more for outbound and overseas guests accommodation options;
5. Inspire, encourage and empower team members to build a high-performance team, and create and seize new opportunities in an ever-evolving environment

Requirements:

1. Team Management: Demonstrated experience in effectively managing and leading teams with a minimum of 3 years of team management experience;

2. Business development and relationship management: Able to carry out business negotiations with hotel suppliers and maintain good and sustainable cooperative relationships;

3. Tools utilization and product knowledge: Proficiency in utilizing tools, and have an in-depth understanding of the hotel industry, including market trends, competitor analysis, and product positioning;

4. Data logic: good data analysis & learning ability, proficient in using data analysis tools, proficient in operating Excel, PPT and other tools;

5. Logical thinking: ability to be data-oriented, explore the essence of problems, and provide sales optimization solutions to responsible customers;

6. A minimum of 8 years of working experience in relevant industry, and have a certain understanding of the international hotel industry and OTA field;

7. Bachelor’s or Master's degree in a related field

8. Fluent in English