Supporting role_EN_NP_KA(MJ035550)

岗位职责

职位描述

• With expert knowledge on the [Hotel or Flight or New Product] product, guide both new and existing Advisors on service-related best practices;

• Liaise with the Service Solution Team and other Stakeholders to create and maintain customer and service-oriented procedures;

• Work closely with relevant Team Leaders/Group Leaders to fully understand both Customer and Advisor pain points and inefficiencies which can be optimized;

• Always question the status quo. There is always a better way of doing things;

• Advocate the Trip.com culture and standards;

• Assist with any ad hoc projects and tasks from Group Leaders/Managers where necessary

任职资格

• Proficiency in both verbal and written English, fluency in any of the IBU languages will be a plus;

• Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.); Positive and forward-thinking attitude, with a diligent and result-oriented approach to work, and willingness to go out of your way to do the “right thing”;

• Extremely effective in working independently by continuously moving forward, even without a clear direction;

• Able to work under tight deadlines and pressure;

• Experience of Project management in Operations, OTA, Business Analysis, or Quality Assurance at a large organization is preferable;

• Knowledge in Travel business is a must (such as Hotel, Flight, Attraction and Activities and/or Back End or Operations systems);

• Experience with Agile methodology and good understanding of Customer Journey, Customer Experience;

• Strong knowledge of fundamental business concepts (e.g., operations research and statistical techniques);

• Excellent problem-solving skills with ability to disaggregate issues, identify root causes and recommend solutions;

• Ability to work with and effectively coach a diverse group of team members;

• Highly pragmatic, focused on achieving outcomes and impact;

• Entrepreneurial and proactively thinking about potential process improvements.

任职要求

（暂无）