Service Solution-Complaint SHACC(MJ027481)

岗位职责

Core Responsibilities：

Handle the conjunction of service complaint procedure before the new products launch;

Conduct front-line service (complaint case) process & procedure, service rules

formulation and release;

Optimize or iterate over existing service processes and rules through data analysis and process

implementation monitoring;

Collect feedback from the

service team to help respond to related questions and improve common

process problems;

Cross-function communication and promotion, completion of process and system-logic design/debug and release, forming a closed loop mechanism.

Qualifications：

Full-Time Bachelor degree or above;

Proficient in English listening, speaking, reading and writing, English is required as the daily working language;

Proficient in various Office software, including but not limited to Office, Visio, etc;

Excellent adaptability, ability to work under pressure, good teamwork and communication skills;

Have a strong logical thinking ability, and the ability to summarize, problem-solving skills, data

analysis, etc;

PMP certification or lean 6 sigma certification is preferred;

Service industry process management experience is preferred;

Work experience in OTA industry or foreign company is preferred.

任职要求

（暂无）