Senior Administrative Specialist(MJ036075)

岗位职责

Role Overview

We are looking for a Senior Administration Specialist who is ready to step up from a junior-level contributor to a mid-level owner of key admin processes. This role combines hands-on execution with process ownership — you will not only manage day-to-day administrative operations but also identify opportunities to improve, refine, or create new SOPs and workflows. You will serve as a key liaison between the Admin team and multiple business stakeholders, ensuring smooth communication and efficient service delivery.

Responsibilities

Hands-On Administration

• Administrative affairs management, including but not limited to office environment maintenance (workstation areas, public areas, conference rooms, and facilities), administrative supplies procurement, and visitors reception.

• Fixed assets management (PC, Laptop, and other administrative facilities), including application, installation, and technical support for both onsite and work-from-home employees. Keep close collaboration with Group IT and Global Fixed Asset Administrators.

• Seat management and workstation distribution: maintain accurate and real-time seat inventory and seating charts; coordinate team seating needs efficiently and liaise with Workforce to maximize workspace utilization; partner with Group Administration to drive workspace expansion when needed.

• Emergency response with tiered protocols: respond to and resolve administrative emergencies (power outages, network failures, HVAC malfunctions, office fit-out, etc.). For major incidents — complete planning, deployment, and stakeholder notification at least one week in advance. For general incidents — resolve promptly with 2–3 days' notice and cross-department coordination. Minimize disruption to employee services under all scenarios.

• Store management and collaboration with the culture team on organizing culture events and employee engagement activities.

Stakeholder Communication & Coordination

• Serve as the primary point of contact for administrative matters across multiple business teams, ensuring clear, timely, and professional communication.

• Proactively gather requirements from business stakeholders, translate them into actionable admin plans, and manage expectations with transparent updates.

• Coordinate cross-functionally with Group Admin, IT, HR, and business unit leaders to align admin priorities with business needs.

• Demonstrate sophisticated and efficient communication skills in both written and verbal formats — capable of briefing senior stakeholders, writing concise policy updates, and facilitating group alignment.

SOP & Workflow Ownership

• Review, refine, and continuously improve existing administrative SOPs and workflows to drive efficiency and consistency.

• Create new SOPs and workflows where gaps are identified, ensuring they are documented, tested, and rolled out with proper training.

• Build and maintain the knowledge base of Admin, IT, and relevant policies; ensure timely updates are published on KB and other internal channels.

• Propose and drive process improvements, leveraging data and feedback to prioritize changes that deliver the most value.

Qualifications

• Full-time Bachelor degree or above, with 4+ years of working experience in administration or a related field.

• Solid hands-on experience in day-to-day administrative operations — comfortable rolling up your sleeves while also thinking strategically about process improvement.

• Proven ability to communicate effectively with multiple stakeholders at different levels — from front-line staff to senior business leaders. You can distill complexity into clarity.

• Demonstrated experience in reviewing, refining, or creating SOPs and workflows. You see inefficiency as an opportunity, not a frustration.

• Strong organizational skills with the ability to manage competing priorities and deliver results under pressure.

• Proficient in using office software and collaboration tools.

• Good communication skills in both Chinese and English (written and verbal).

• A growth mindset — you are actively developing from a junior-level executor into a mid-level owner who takes initiative and ownership.

Why Choose Us

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrating your success.

What's more?

• Our rapid business growth globally offers abundant career opportunities at various levels and in multiple functions

• Internal transfer is encouraged, and global job rotation programs enable you to pursue a global career path

• We provide learning opportunities to further your career in leadership capability, soft skills, and professional expertise

• We encourage flexible work arrangements

• Enjoy discounts for booking travel products at Trip.com

• Have fun with company-sponsored events at holidays, birthdays, and colorful team activities

Have a good trip, and see you soon!

任职要求

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