Team Leader_EN_HTL_OB轮班（HC2606240010）(MJ035707)

岗位职责

职位描述

• Responsible for daily work of the team and ensure the normal operation.

• Supervise the operational data of the call center and conduct proper onsite management.

• Properly distribute the daily tasks for staff within the team.

• Supervise the staff KPI and take precautions to enhance the ability of the staff.

• Host daily meetings

• Train and convey new procedures and monitor the implementation and performance.

• Deal with the complaints.

• Communicate with staff regularly.

• Conduct communication concerning the monthly performance appraisal with staff.

• Arrange rational shift by estimating the volume of business.

• Propose projects that optimize the working procedures and complete them.

• Deal with emergencies.

• Cooperate closely with other team leaders.

• Complete the tasks assigned by Operation Manager/Group Leader in time.

任职资格

• Full-Time Bachelor’s degree or above.

• Two years managerial experience in customer service team preferred.

• Experience in internet companies, call centers, or tourism industry preferred.

• Good ability in minority language (according to the language mastered).

• Good English skills in listening, speaking, reading and writing, fluent in other languages(JP/KR/HK etc.) based on business needs.

• Good stress management capacity.

• Good communication skills.

• Good team work spirit.

• Good sense of responsibility

• Good self-management skills.

• Good ability in data analysis.

• Excellent experience in project management.

• Ability to lead and motivate teams.

• Ability to create an atmosphere of effectiveness, unity and activeness.

任职要求

（暂无）